FAQs

FREQUENTLY ASKED QUESTIONS

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders are typically processed within 1–3 business days. Most orders are expected to arrive within 7–15 business days after processing, depending on the product, destination and fulfilment location.

Some products may arrive sooner or take longer. Please see our Shipping Policy for full details.

HOW CAN I TRACK MY ORDER?

Once tracking information becomes available, you will receive an update so you can follow the progress of your order. 

Please allow some time for tracking information to update after dispatch.

WHY HAVE I ONLY RECEIVED PART OF MY ORDER?

If you order multiple products, they may be fulfilled from different locations.

 This means your items can arrive in separate packages and at different times.

You may also receive more than one tracking update for the same order.

CAN I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to change or cancel an order. 

Once an order has entered processing or been dispatched, we may not be able to make changes.

CAN I RETURN AN ITEM?

Return requests should be made within 14 days of receiving your order.

 Items must meet the eligibility requirements outlined in our Return Policy.

Please contact us before sending anything back.

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?

Please contact us as soon as possible with your order number and clear photographs of the item.

 We will review the issue and help arrange an appropriate resolution.

HOW DO I CHOOSE THE RIGHT SIZE?

Sizing may vary between products. 

Please check the sizing information provided on the individual product page before ordering.

DO YOU SHIP INTERNATIONALLY?

Shipping availability depends on the destination and options available at checkout. 

International orders may also be subject to customs duties, taxes or import charges depending on the destination country.

DO YOU SELL MORE THAN CLOTHING?

Yes. LandStone brings together elevated fashion, activewear and considered accessories, including jewellery, bags and sunglasses, with collections continuing to develop.

HOW CAN I CONTACT LANDSTONE?

For questions about your order, returns or anything else, please use our Contact page. 

When contacting us about an existing order, please include your order number so we can assist you more quickly.