Shipping Policy

SHIPPING POLICY

At LandStone, we aim to make every order as smooth as possible from checkout to delivery.

ORDER PROCESSING

Orders are typically processed within 1–3 business days. Processing times may vary during busy periods, product launches or holidays.

DELIVERY TIMES

Most orders are expected to arrive within 7–15 business days after processing, depending on the product, destination and fulfilment location.

Some products may arrive sooner or take longer. Estimated delivery information may be provided at checkout or with your order confirmation where available.

Please note that delivery estimates are not guaranteed. Carrier delays, customs, peak periods and other circumstances outside of our control may affect delivery times.

MULTIPLE ITEMS

If your order contains multiple products, items may be fulfilled from different locations and arrive in separate packages. Where items are fulfilled separately, you may receive multiple tracking updates and packages for the same order.

ORDER TRACKING

Once tracking information becomes available, you will receive an update so you can follow the progress of your order. Please allow some time for tracking information to update after dispatch.

INCORRECT SHIPPING INFORMATION

Please check your delivery details carefully before placing your order. If you notice an error, contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to change the delivery address.

CUSTOMS & IMPORT CHARGES

International orders may be subject to customs duties, taxes or import charges depending on the destination country. Where applicable, these charges are the responsibility of the customer unless stated otherwise at checkout.

DELIVERY ISSUES

If your order appears to be significantly delayed, lost or arrives damaged, please contact LandStone customer support with your order number and we will assist you.