Return Policy
RETURN POLICY
We want you to be happy with your LandStone order. If something isn’t right, please contact us as soon as possible.
RETURNS
Return requests must be made within 14 days of receiving your order.
To be eligible for a return, items must be unused, unworn and in their original condition, with all original tags and packaging where applicable.
Please contact us before returning an item. Returns sent without first contacting us may not be accepted.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible with your order number and clear photographs of the item so we can review the issue and arrange an appropriate resolution.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items may not be eligible for return once opened, worn or used.
Personalised or made-to-order items may also be non-returnable unless faulty.
Any exclusions that apply to a particular product will be stated on the relevant product page where appropriate.
RETURN SHIPPING
Unless an item is faulty, damaged or incorrect, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable consumer law.
REFUNDS
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has entered processing or been dispatched.
CONTACT US
For return or refund enquiries, please contact LandStone customer support and include your order number so we can assist you.